TERMS & CONDITIONS
A lot of love and care has been invested into the design and creation of this villa, and it gives us great pleasure to share this beautiful space with our guests. In return, we simply ask our guests to honor the house rules and other policies defined below.
HOUSE RULES
Check-in is 1pm onwards (early check-in may be available upon request)
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Check-out is 11am (late check-out may be available upon request)
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Well-behaved pets are allowed at a surcharge, except for cats (due to allergy reasons)
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Smoking is allowed in the outdoor areas only
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Small, coordinated gatherings and daytime visitors are allowed, with consent from the host
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No parties are permitted
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No loud noises after 11pm
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No extra overnight guests may stay in the villa without informing the host
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Any damages to the property will incur additional costs
CHANGE/CANCELLATION POLICY
Change of date is allowed at no extra cost if done by 11.59pm local time, at least 14 days before arrival date
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Change of date is allowed with a surcharge of MXN 250 if done by 11.59pm local time, at least 7 days before arrival date
Change of date is not allowed if done within 7 days from arrival date
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Full refund if cancelled by 11.59pm local time, at least 14 days before arrival date
50% refund if cancelled by 11.59pm local time, at least 7 days before arrival date
No refund if cancelled within 7 days from arrival date
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Exceptions to the above terms can be made for special circumstances.
Please contact us directly to arrange this.
PAYMENT METHODS
For online bookings, we accept Credit Card and PayPal payments.
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Bank Transfer and Cash payment are also possible.
Please contact us directly to arrange this.